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Standard days...
Tuesdays
: Schedule an appointment... Later?
We work a packed and exciting schedule, but we also take healthy breaks, especially on American Federal Holidays and on Jewish Holy Days.
Our work schedule is public and predictable, so you can plan realistically.
Schedule Clarity Protects Planning
A published schedule is not filler. It is one of the simplest ways to reduce confusion, protect delivery, and keep provider-client relations healthy. When timing is clear, requests are easier to route, meetings are easier to place, and avoidable urgency is less likely to spill into the wrong hours and the wrong expectations.
This page exists to make our normal rhythm visible before timing becomes a problem. That serves clients, internal teams, stakeholders, and partner providers alike. Beyond this page, detailed specifics of our availability are fully published to our calendars, and always shared with all stakeholders.
Standard Working Rhythm
Most standard work is handled during normal business-week, workday hours, with meetings, reviews, approvals, change work, and delivery activity coordinated in advance.
And some standard work is so predictably pinned to specific scheduling and calendaring commitments that even without any special messaging, next steps are often largely known in advance. For example, Compatibility and Viability Testing passes always complete on Mondays, new projects always start on Tuesdays, and releases always default to Wednesdays or Thursdays. Your standard weekly meetings will always happen on the same day of the week during implementation phases, and your standard monthly meetings will always happen on the same day of the same numbered week (per month). Similarly, coaching sessions, live fire exercises, and other specialty events always happen on a repeating cycle that you can see well in advance.
These practices keep workloads predictable, reduce avoidable rush conditions, and give all parties a steadier hand on planning.
Requests that arrive during evenings, weekends, or closure days are normally handled in the next regular operating window unless the matter falls under a different level of support or incident handling. Not every fast-moving request is an emergency, and pretending otherwise usually makes delivery worse rather than better.
Of course, we do also have special accommodations for work that must indeed be performed outside of workday hours.
Holiday Outages and Planned Closures
We observe outages on American federal holidays and on Jewish holy days. On those dates, standard project work, routine communications, scheduled meetings, normal approvals, and non-critical changes should be expected to wait until the next normal operating window.
This policy is deliberate. It creates honest expectations, protects quality, and helps clients plan around real dates instead of optimistic assumptions. If a launch, campaign, board meeting, deadline, or public-facing event depends on calendar sensitivity, that timing will be discussed well in advance.
Emergency Matters Are Different
Routine work and real incidents do not belong in the same bucket. Critical outages, active security problems, and similar high-severity disruptions are handled according to the applicable support structure, severity, and operational scope. This ensures that genuine emergencies are treated as such.
Where applicable care coverage exists, incident handling follows the relevant response model rather than the normal working rhythm alone. Where that coverage does not exist, routine schedule expectations remain the safer assumption.
Time Zones, Meetings, and Lead Time
We regularly work across teams, roles, and time zones, and time zone differences don't change operating hours, convert ordinary work into emergency work, or worse, treat emergency work as though it were business as usual. The more date-sensitive the work is, the earlier it should be surfaced. Launches, campaigns, internal milestones, public announcements, and stakeholder reviews all benefit from lead time.
Good schedule management is usually less about heroics and more about visibility. Clear notice gives everyone a better chance to sequence work well, protect quality, and avoid unnecessary last-minute tradeoffs.
Contact and Scheduling
Good scheduling begins with clear communication.
And clear communication is easily achieved with the tools you get when the join the party.
